SHIPPING, CUSTOMS, DUTY AND TAXES
Shipping Info
Our cut-off time for processing order is 12.00 noon (GMT + 8 hours). If you order after the last cut-off time, the order will be processed the next working day. All items must be paid in full before we process the order.
You will receive a shipping confirmation email containing your tracking details shortly after your order has been despatched. We encourage you to regularly track your parcel online.
Please note that it is entirely your responsibilty to provide a full and correct shipping address which includes your phone number or email address that we can reach you just in case our courier company can't locate you. If you want to correct your shipping address after making payment, please contact us immediately.
Delivery is subject to time needed for custom clearance. All estimated delivery time is derived from experienced gathered from past orders. They are approximate time for reference only. Shipping times will be affected during public holdays in Malaysia and in your country. This is beyond our control. Our aim is to ship your item as fast as possible. If we are unable to meet he estimated delivery time frame we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or self-collect your parcel, kindly contact us within 7 days after the stipulated time frame.
About Customs, Duties & Taxes
You are the importer of our product(s) therefore must comply with all laws and regulations of your country. The parcel may be subject to import taxes, custom duties and fees, which are imposed once the parcel reaches your country. We at longpower.net (SHS Distribution Plt) are not in any way responsible for any import taxes, duties, brokerage fees or customs delays, which may be incurred on your shipment. Any additional charges for custom clearance must be borne by you. We do not have control over these charges and can't predict what they may be. Such fees are applied by the customs of your country. If you decliine to pay any taxes or duties or fees due upon delivery of your order, the package may be abandoned or destroyed. We regret that we cannot consider requests for refunds under such circumstances.
Customs policies vary widely from country to country. You can contact your local custom office for more information. When customs clearance procedures are required, it may cause delays beyond our estimated delivery time frame. It is entirely your responsibility to make yourself aware of your country's import policies prior to purchasing from our website.
If you have any enquiries, please feel free to contact us by email info@shs-resources.com or whatsapp +60122782948 / +60172931238.